Shipping policy

We offer free standard shipping on all orders within the United States. Below you'll find everything you need to know about how we process and ship your order.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been placed, and a second email with tracking information once your order has shipped.

Shipping Times

Once your order has been processed and handed to the carrier, estimated delivery is 5-8 business days depending on your location. All delivery times are estimates only and may vary based on your location, carrier volume, weather conditions, and seasonal demand.

Total Estimated Timeline

1. Processing: 1-2 business days
2. Transit: 5-8 business days
3. Total: approximately 6-10 business days from order to delivery

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly through the carrier's website. If you haven't received a tracking email within 3 business days of placing your order, check your spam folder first, then contact us.

Shipping Destination

We currently ship to all 50 U.S. states. We do not ship internationally at this time. If you're located outside the United States and are interested in our products, contact us and we'll do our best to find a solution.

Shipping Address

Please ensure your shipping address is accurate and complete at the time of checkout. IronHerd is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.

Lost or Damaged Packages

If your package appears lost or has not arrived within 15 business days of the shipping confirmation, contact us immediately. We will work with the carrier to locate your package. If your order arrives damaged, email us at ironherd@hotmail.com within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund.

Order Modifications & Cancellations

If you need to modify or cancel your order, contact us as soon as possible. We can accommodate changes only if the order has not yet been shipped. Once a tracking number has been generated, the order cannot be cancelled — you will need to follow our Return & Refund Policy upon receipt.