Refund policy

At IronHerd, we stand behind our products. If the IronHerd Fogger System doesn't earn its keep in your operation, we offer a 30-day money-back guarantee from the date of delivery. Please read the full policy below before initiating a return.

Eligibility

To qualify for a return and full refund, all of the following conditions must be met:

1. The return request must be submitted within 30 days of the delivery date as confirmed by the carrier's tracking information.
2. You must contact us at ironherd@hotmail.com before shipping anything back. Returns sent without prior authorization will not be accepted or refunded.
3. Upon contacting us, you must provide clear photographs of the product showing its current condition, including the tank, pump, hose, nozzle(s), battery cables, and remote control. All components must be visible and identifiable.
4. The complete order must be returned — all components originally received, including accessories and free gifts. Incomplete returns will not be processed.
5. The tank and hose must be fully emptied, flushed with clean water, and dried before packaging. Equipment returned with treatment liquid inside will be refused.
6. All equipment must be free of physical damage, modifications, or alterations. Normal wear from intended use during the 30-day trial period is acceptable. Damage from misuse, abuse, neglect, or unauthorized modifications voids the return eligibility.

Non-Returnable Items

The following items are not eligible for return or refund:

1. Concentrate, insecticide, or any liquid product (opened or unopened).
2. Equipment that has been physically damaged, modified, disassembled, or altered in any way beyond normal use.
3. Returns requested after the 30-day window has passed.
4. Returns initiated without prior email authorization.

Return Process

1. Email us at ironherd@hotmail.com with your order number, reason for return, and clear photos of every component.
2. We will review your photos and respond within 2 business days with a return authorization and the return shipping address.
3. You are responsible for arranging and paying for return shipping. We recommend using a trackable and insured shipping service — IronHerd is not responsible for items lost or damaged during return transit.
4. Package the equipment securely in its original packaging or equivalent protective packaging to prevent damage during shipping.
5. Once we receive and inspect the returned equipment (typically within 5 business days of receipt), we will issue a full refund to the original payment method.

Refund Timeline

After inspection and approval, refunds are processed within 5-7 business days. Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear on your statement.

Damaged or Defective Products

If your IronHerd arrives damaged or defective, email us at ironherd@hotmail.com within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you, including return shipping.

Exchanges

We do not offer direct exchanges at this time. If you need a different product, please initiate a return and place a new order.